Here’s an error message I’ve been on the receiving end of more times than I’d care to count:

error: failed to read config file

True. Also completely useless! I now know something is broken and I haven’t the faintest idea what to do about it. Which file? Why couldn’t it be read? Should I create it, run some init command, fix a permission, set an environment variable? The message states the problem and then abandons me at it, rather like a sat-nav cheerfully announcing “you have arrived” in the middle of a motorway.

A message is not a fix

The instinct, the moment you notice this, is to go and write a better message:

error: failed to read config file at ~/.config/mytool/config.yaml.
Run 'mytool init' to create one, or set MYTOOL_CONFIG to point at an existing file.

Better for the human, no question. But look at what you’ve just done to the error as a value. The recovery advice is now welded into the error string. Any code that wants to ask “is this the config-missing error?” is reduced to substring-matching English prose. Reword the advice and you break the check. So you’ve helped the user and quietly sabotaged the program at the same time, because you’ve made one poor little string do two completely incompatible jobs… being a stable identity for code, and being friendly guidance for people.

Why I changed error libraries

go-tool-base started out on github.com/go-errors/errors. It’s a perfectly fine library and it gave us stack traces. What it didn’t give us was any way to attach human guidance to an error without shoving it into the message string. So the codebase did exactly the daft thing I just described: multi-line suggestion text baked straight into errors.Errorf calls, user-facing content and programmatic identity all mashed into one value.

That’s the whole reason for the migration to github.com/cockroachdb/errors. Not novelty, and not because I fancied a weekend of find-and-replace. One specific capability: cockroachdb/errors lets you attach a hint to an error as a separate, structured field.

return errors.WithHint(
    errors.New("failed to read config file"),
    "Run 'mytool init' to create one, or set MYTOOL_CONFIG to point at an existing file.",
)

Now there are two things, cleanly apart. errors.New("failed to read config file") is the identity… stable, matchable, the program’s handle on the error. The hint is the guidance… for the human, and rewordable as much as you like without breaking a single check, because no check ever looks at it. errors.Is and errors.As work properly through every wrapper layer, so code matches on identity and never has to read prose.

The migration brought a few other things worth having. Stack traces print with a plain %+v instead of a type assertion. Errors can carry structured, machine-readable metadata. Multiple errors from concurrent work can be combined as a first-class value. But the hint is the one that actually changed the user’s day, because the hint is the recovery step, stored where it belongs.

One door out, and it knows where the help is

Separating the hint is only half of it. The other half is making sure those hints actually reach the user, every time, and that comes down to having a single way out.

Every go-tool-base command returns its errors the idiomatic Cobra way, through RunE. They all funnel into one Execute() wrapper at the root, which routes every error (runtime failure, flag parse error, pre-run failure) through one ErrorHandler. One door out. So error presentation gets decided in exactly one place, and no command can render an error differently from the command sat next to it.

And because there’s one handler, it can pull off something the individual commands never could. The framework knows your tool’s metadata, including its configured support channel, be it a Slack workspace or a Teams channel. So the error handler can finish a fatal error not just with the what and the recovery hint, but with where to go if the hint didn’t help:

error: failed to read config file
hint:  Run 'mytool init' to create one, or set MYTOOL_CONFIG.
       Still stuck? Ask in #mytool-support on Slack.

The user is never left at a dead end. The error tells them what broke, the hint tells them the most likely fix, and if that’s still not enough the handler tells them which door to go and knock on. A failure becomes a signpost instead of a full stop.

The short version

An error that only reports what went wrong leaves the user stranded, and the obvious fix (writing the recovery advice into the message) quietly wrecks the error as a value, because now your code has to substring-match prose just to work out what it’s looking at.

go-tool-base moved from go-errors to cockroachdb/errors to get hints: a structured, separate field for human guidance that leaves the error’s identity clean for errors.Is and errors.As. Every command’s errors leave through one Execute() wrapper and one ErrorHandler, so presentation stays consistent, and because that handler knows the tool’s support channel it can point a stuck user at real help.

State the problem for the program. Give the fix to the human. And for pity’s sake, keep the two in different fields.